Torrence Marketing Privacy Policy 2020
This privacy and cookie policy sets out how Torrence Marketing processes your personal data. We take the privacy of your personal data very seriously and all data captured is held in accordance with the requirements of the Data protection Act 2018.
A Tavola, t/a Torrence Marketing, incorporated in England, is the data controller, if you have any requests about your personal data or queries about how we handle it you can contact us by emailing katherine@torrencemarketing.
We will process your personal data in accordance with the services we provide and the lawful bases identified below
Activity
Why we need to process your personal information
Lawful basis to process personal information
Enquiring about or purchasing the services of Torrence Marketing
Processing your company and contact information
Contract
Email marketing to business contacts
To send information and marketing messages by email
Legitimate interest
Email marketing where consent has been given
To send information and marketing messages by email
Consent
Segmentation, analytics, marketing profiling
To provide targeted and appropriate marketing messages
Legitimate interest
The legal basis on which we rely are:
Consent
When you submit an email address via the contact form expressly for the reason of recontact. We will always make it clear what your data will be used for and provide a link to our privacy policy. You can change your mind at any time.
Contract
Processing of your personal data is necessary for us to administer the pre-contract and contractual relationship between ourselves and our suppliers/customers in connection with the performance of a contract.
Legitimate interests
We will use legitimate interests to send occasional marketing email and for segmentation and profiling in order to send relevant targeted communications. Our legitimate interests are to communicate with our customers and other businesses to keep them informed, to grow our business and promote best practice in the marketing industry.
Processing your personal data
We conduct basic profiling for our marketing purposes to ensure relevant and targeted communications. This might be in the form of segmentation based on location, role or company type.
We would like to use your personal data to send you details of services that we offer that we have identified as likely to be of interest to you. If at any point you would like to opt-out of receiving communications from us please email katherine@torrencemarketing.com with the subject unsubscribe.
Recipients/categories of recipients
In carrying out our business including our obligations to you, we may use sub-contractors. These will be businesses such as partner consultancies and may include compliant organisations based outside the EU such as Google, Squarespace and WeTransfer.
Retention periods
We will keep your personal data in connection with the services for which it was collected for an appropriate period of time and in accordance with our data retention policy. A copy of this policy can be obtained by emailing katherine@torrencemarketing.com.
In terms of personal data we use for marketing, we will keep this data for as long as we are able to market to you and if you withdraw your consent or opt-out of marketing communications, we will keep your contact details only to ensure that we do not contact you again for marketing purposes.
Data subject’s rights
You have rights in respect of your personal data. If you wish to exercise any of these rights, we will first need to complete a Subject Access Request, available by emailing Katherine@torrencemarketing.com and confirm your identity before we can consider your request. This confirmation will require two forms of ID, one of which should be a passport or birth certificate, the other could be a driving licence or utility bill.
1. The right to be informed – you have the right to be told about the collection and use of the personal data you provide. This privacy policy sets out the purpose for which we process your personal data, how long we will keep your data, who we will share your data with. If you have any questions on how and why we process your data please contact katherine@torrencemarketing.com. If you want to know more about this right, the ICO has more guidance on their website, which you can access by clicking here.
2. Right of access – you have the right to know whether we are processing your personal data, and to a copy of that data. We would need as much information as possible to enable us to locate your data. We will respond to your request within 28 days of receipt of your request. If you want to exercise this right, please contact katherine@torrencemarketing.com. If you want to know more about this right, the ICO has more guidance on their website, which you can access by clicking here.
3. Right to rectification – you have the right to have any incorrect personal data corrected or completed if it is incomplete. You can make this request by email to katherine@torrencemarketing.com. We will need as much information as possible to enable us to locate your data. We will look at any request and inform you of our decision within 28 days of receiving the request. If you want to exercise this right, please contact katherine@torrencemarketing.com. If you want to know more about this right, the ICO has more guidance on their website, which you can access by clicking here.
4. Right to erasure – this right, often referred to as the right to be forgotten allows you to ask us to erase personal data where there is no valid reason for us to keep it. We will look at any request and inform you of our decision within 28 days of receiving the request. If you want to exercise this right, please contact katherine@torrencemarketing.com. If you want to know more about this right, the ICO has more guidance on their website, which you can access by clicking here.
5. Right to restrict processing – you have the right to ask us to restrict processing of your data. We will look at any request and inform you of our decision within 28 days of receiving the request. If you want to exercise this right, please contact katherine@torrencemarketing.com. If you want to know more about this right, the ICO has more guidance on their website, which you can access by clicking here.
6. Right to object – you have the right to object to our processing of your personal data based on (i) legitimate interests, or for the performance of a task in the public interests/exercise of official authority (including profiling); (ii) direct marketing (including profiling); and (iii) for purposes of scientific/historical research and statistics.
· Legitimate interests/legal task – your objection should be based on your particular situation. We can continue to process the data if we can demonstrate compelling legitimate grounds which override your interests.
· Direct marketing – you have an absolute right to ask us to stop processing for the purposes of direct marketing. We will action your request as soon as possible.
· Scientific/historical research and statistics – your objection should be based on your particular situation. If we are conducting research where the processing is necessary for the performance of a public task, we can refuse to comply with your objection.
If you want to exercise this right, please contact us by emailing katherine@torrencemarketing.com. If you want to know more about this right, the ICO has more guidance on their website, which you can access by clicking here.
Processing based on consent
Where we process your personal data based on your consent you have the right to withdraw that consent at any time without reason. You can opt-out by using the unsubscribe/opt-out in any marketing we send you and you can contact us using the contact details above.
The right to lodge a complaint to the supervisory authority
If you are unhappy with any aspect of our handling of your data you can make a complaint to the Information Commissioner’s Office, by clicking here.
Website Privacy and Cookie Policy
We are committed to protecting your privacy.
This Policy indicates the type of processes that may result in data being collected about you when you use our website, your agreement to our website privacy and cookie policy gives us the right to collect that information.
This website is hosted by Squarespace. Squarespace collects personal data when you visit this website, including:
· Information about your browser, network and device
· Web pages you visited prior to coming to this website
· Your IP address
Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyzes the data in a de-personalized form.
This website collects personal data to power our site analytics, including:
· Information about your browser, network, and device
· Web pages you visited prior to coming to this website
· Your IP address
This information may also include details about your use of this website, including:
· Clicks
· Internal links
· Pages visited
· Scrolling
· Searches
· Timestamps
We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.
This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit About the cookies Squarespace uses.
· These functional and required cookies are always used, which allow Squarespace, our hosting platform, to securely serve this website to you.
· These analytics and performance cookies are used on this site, as described below, only when you acknowledge our cookie banner. We use analytics cookies to view site traffic, activity, and other data.
Fonts
Let customers know what information our servers collect to display fonts correctly.
This website uses font files from Google Fonts and Adobe Fonts. To properly display this site to you, servers where the font files are stored may receive personal information about you, including:
· Information about your browser, network, or device
· Your IP address